{"product_id":"ecommerce-customer-service-tracker","title":"Ecommerce Customer Service Tracker","description":"\u003cp\u003eOrganise customer enquiries, response deadlines, returns and refunds in one connected Excel system.\u003c\/p\u003e\n\u003cp\u003eThe Empire Commerce Ecommerce Customer Service Tracker helps you manage support cases, monitor deadlines, use editable reply templates and identify recurring customer issues through a live dashboard.\u003c\/p\u003e\n\u003cp\u003eWHAT’S INCLUDED\u003c\/p\u003e\n\u003cp\u003e• Automated eight-tab Excel workbook\u003cbr\u003e• Customer records for up to 100 customers\u003cbr\u003e• 200-line customer enquiry tracker\u003cbr\u003e• 100-line returns and refunds tracker\u003cbr\u003e• 20 editable response templates\u003cbr\u003e• Automatic deadline and follow-up view\u003cbr\u003e• Issue and refund analysis\u003cbr\u003e• Live customer service dashboard\u003cbr\u003e• 4-page Start Here guide\u003cbr\u003e• 11-page full user guide\u003cbr\u003e• 3-page licence and support document\u003c\/p\u003e\n\u003cp\u003eIDEAL FOR\u003c\/p\u003e\n\u003cp\u003e• Shopify and ecommerce sellers\u003cbr\u003e• Etsy and marketplace businesses\u003cbr\u003e• Small online shops\u003cbr\u003e• Businesses wanting a clearer customer-service and returns workflow\u003c\/p\u003e\n\u003cp\u003eCOMPATIBILITY\u003c\/p\u003e\n\u003cp\u003eDesigned for Microsoft Excel. Other spreadsheet applications may display formatting, formulas or data validation differently.\u003c\/p\u003e\n\u003cp\u003eIMPORTANT INFORMATION\u003c\/p\u003e\n\u003cp\u003eThis is a digital product. No physical item will be shipped. Example entries and response templates are for demonstration purposes and must be personalised.\u003c\/p\u003e\n\u003cp\u003eThis product is provided for educational and organisational purposes. It does not constitute legal, accounting or consumer-rights advice or guarantee response times, customer satisfaction or business results.\u003c\/p\u003e\n\u003cp\u003eFor use within one business owned or operated by the purchaser. The files may not be resold, shared, redistributed or used to create a competing product.\u003c\/p\u003e","brand":"Empire Commerce","offers":[{"title":"Default Title","offer_id":57883950678360,"sku":"EC-ECS-008","price":11.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1005\/3012\/7192\/files\/01_Main_Thumbnail_cb0a9adb-f21b-4475-896c-1f1e348aea01.jpg?v=1786030268","url":"https:\/\/empire-commerce.com\/products\/ecommerce-customer-service-tracker","provider":"Empire Commerce","version":"1.0","type":"link"}