Ecommerce Customer Service Tracker

Organise customer enquiries, response deadlines, returns and refunds in one connected Excel system.

The Empire Commerce Ecommerce Customer Service Tracker helps you manage support cases, monitor deadlines, use editable reply templates and identify recurring customer issues through a live dashboard.

WHAT’S INCLUDED

• Automated eight-tab Excel workbook
• Customer records for up to 100 customers
• 200-line customer enquiry tracker
• 100-line returns and refunds tracker
• 20 editable response templates
• Automatic deadline and follow-up view
• Issue and refund analysis
• Live customer service dashboard
• 4-page Start Here guide
• 11-page full user guide
• 3-page licence and support document

IDEAL FOR

• Shopify and ecommerce sellers
• Etsy and marketplace businesses
• Small online shops
• Businesses wanting a clearer customer-service and returns workflow

COMPATIBILITY

Designed for Microsoft Excel. Other spreadsheet applications may display formatting, formulas or data validation differently.

IMPORTANT INFORMATION

This is a digital product. No physical item will be shipped. Example entries and response templates are for demonstration purposes and must be personalised.

This product is provided for educational and organisational purposes. It does not constitute legal, accounting or consumer-rights advice or guarantee response times, customer satisfaction or business results.

For use within one business owned or operated by the purchaser. The files may not be resold, shared, redistributed or used to create a competing product.