• Ecommerce Customer Service Tracker with enquiry dashboard, deadline alerts and response templates
  • Who the Ecommerce Customer Service Tracker is for, including Shopify and online marketplace sellers
  • Eight connected tabs in the Ecommerce Customer Service Tracker from customers to issue analysis
  • Ecommerce Customer Service Tracker XLSX workbook with instant download and no physical shipping
  • Ecommerce Customer Service Tracker £11.99 offer with instant download and lifetime access
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Empire Commerce

Ecommerce Customer Service Tracker

Ecommerce Customer Service Tracker

£11.99 GBP
£11.99 GBP
Sale Sold out
Taxes included. Shipping calculated at checkout.

INSTANT DIGITAL DOWNLOAD

  • Automated 8-tab Excel customer service system
  • Customer records for up to 100 customers
  • 200-line customer enquiry tracker
  • 100-line returns and refunds tracker
  • 20 editable response templates
  • Automatic deadline and follow-up view
  • Live customer service dashboard
  • Download your files after purchase
  • No physical item will be shipped

FILE FORMAT: Microsoft Excel (.xlsx)

Organise customer enquiries, response deadlines, returns and refunds in one connected Excel system.

The Empire Commerce Ecommerce Customer Service Tracker helps you manage support cases, monitor deadlines, use editable reply templates and identify recurring customer issues through a live dashboard.

WHAT'S INCLUDED

  • Automated eight-tab Excel workbook
  • Customer records for up to 100 customers
  • 200-line customer enquiry tracker
  • 100-line returns and refunds tracker
  • 20 editable response templates
  • Automatic deadline and follow-up view
  • Issue and refund analysis
  • Live customer service dashboard
  • 4-page Start Here guide
  • 11-page full user guide
  • 3-page licence and support document

FORMAT & DELIVERY

  • Format: Microsoft Excel (.xlsx)
  • Delivered instantly via a download link after purchase
  • Designed for Microsoft Excel — other applications may display formatting differently

IDEAL FOR

  • Shopify and ecommerce sellers
  • Online marketplace sellers
  • Small online shops
  • Businesses wanting a clearer customer-service and returns workflow

IMPORTANT INFORMATION

This is a digital product. No physical item will be shipped. Example entries and response templates are for demonstration purposes and must be personalised.

This product is provided for educational and organisational purposes. It does not constitute legal, accounting or consumer-rights advice or guarantee response times, customer satisfaction or business results.

For use within one business owned or operated by the purchaser. The files may not be resold, shared, redistributed or used to create a competing product.

Questions? We're here to help. Email us within 30 days of purchase and we'll do our best to assist you.

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